FAQ's

Adding/Creating a Party

 

If the party in which you are fling on behalf of does not appear in the "Select a Party" box when docketing an event, please use the following steps to add/create the party:

Step 1.     Click the Add/Create New Party link.

Step 2.     Type the last/business name of the individual or business for which you are searching. Click Search.  Note:  While searching for a business, 
                 do not use aka/dba/successor to, LLP, etc.  Search on the basic name only.                

Step 3.     View any party search results.  If the party for which you are searching appears in the box and the name and address match EXACTLY, click the
                 Select name from list button.  If the party information does not match your records EXACTLY or no party information appears, click the Create
                 new party button
to proceed. NOTE:  When adding a Debtor, DO NOT select a debtor from the list. Always create a new party! Step 4.     Creating a New Party:

                 a)  Enter the party's information on the "Party Information" screen.
                 b)  Choose the Role Type for the party you are adding. 
                 c)  Click the Corporate parent/affiliate and add any parents or affiliates of the company, if applicable.
                 d)  Click Submit.   

                 Selecting a name from the list:

                 a)  Choose the Role type for the party you are adding.  
                 b)  Click Submit.

Step 5.     Select the party on whose behalf you are filing. If the party is not listed, create the party by clicking the Add/Create Party link.  Click Next.

Step 6.     Proceed with the remainder of your filing.

Adding Attachments

 

Step 1.     Choose Yes to Attachments to documents under the Browse button when docketing an event.  Click Next.

Step 2.     Select the PDF from your computer by clicking on the Browse button.

Step 3.     Select a document type from the drop down and/or enter a description for the document.

Step 4.     Add the file for uploading to the list box by clicking the Add to List button.  

Step 5.     Repeat Steps 2 through 4 until all attachments have been added.

Step 6.     Click Next.

Adding a Creditor - Proof of Claim

 

If the party in which you are fling on behalf of does not appear in the "Select a Creditor" box under File Claims, please use the following steps to add/create the party.

Step 1.     Click the Add Creditor link on the "Select a Creditor for Claim" screen.

Step 2.     Enter the case number.  Click Next.   Note: Ensure that the correct case name and the number match the document you are filing.

Step 3.     Enter the name and address of the creditor being added.  

Step 4.     Select the creditor type.  

Step 5.     Select "Yes" or "No" to whether the creditor is on the creditor committee.  Click Next.

Step 6.     View Total Creditors Entered.  Click Submit.

Step 7.     Click File A Proof Of Claim or File SpeedClaim.  

Adding a Corporate Parent/Affiliate

 

While adding a party, you can associate a corporate parent/affiliate with the party by following the steps below:

Step 1.     On the Party or Debtor Information screen, click the Corporate parent/affiliate button.

Step 2.     Search for a corporate parent/affiliate.  Click Search.

Step 3.     Select the name from the list if the Corporate parent/affiliate appears in the list and Skip to Step 5.  If the corporate parent/affiliate
                 does not appear, click the Create New Corporate Parent/Affiliate button. 

Step 4.     View corporate parent/affiliate name to ensure it is correct.  

Step 5.     Select the type.  

Step 6.     Click the Add corporate parent/affiliate button.

                  
 

Adding an Alias

 

When adding a party, you can add an alias by following the steps below:

1.     Click the Alias button on the Debtor or Party Information screen.

2.     Enter the alias or aliases name(s) on the Alias Information screen. 

3.     Select the role of the alias or aliases.

4.     Click the Add Alias button. 

Browsing, Verifying, and Attaching a Document

 

Step 1.     Click the Browse button next to the Filename box on the upload screen.  

Step 2.     Choose the location on your computer where your document is stored from the "Look  in" drop down on the "Choose File to Upload" screen.  

Step 3.     Locate the designated file.

Step 4.     Double click on the designated file or right click and select Open on the designated file.

Step 5.     View the Filename box to assure your file has been uploaded.  The path to the file will now appear in the Filename box.

Case Flags

 

Case flags may be found on the upper right corner of a docket report.  

FLAG TRANSLATION PURPOSE
$DUE Money Due Used anytime a party, attorney or trustee to the case owes money to the Court.
707(b) Presumption of Abuse under 707 Set upon the filing of the UST's State of Presumed Abuse.
727-523OBJ Objection to the Discharge or Dischargeability of the Debtor] Set when an adversary proceeding is filed that either objections to the discharge or dischargeability of the debtor.
APPEAL APPEAL Set when a Notice of Appeal is filed.
AUDIT-NOCLOSE Audit-NoClose Set when the Auditor's Report is docketed depending on the Auditor's decision.
BARDEBTOR Barred Debtor Set when a debtor is barred from refilling a case
BothDischWV Both Debtor's Discharge Waived Set when discharge has been waived for BOTH Debtors
CLOSED Case Closed Identifies that the case is statistically closed.
CONS Consolidated Case Used to identify that the case has been consolidated with another case.
CONVERTED Case Converted Used to identify that the case has converted from one chapter to another.
CounDue Credit Counseling Due Indicates that the Credit Counseling Certification has NOT been filed. Set at case opening for every individual consumer debtor, when the Certification is filed the flag is removed.
DEFER Defer Filing Fee Set when an Application to Defer Fee is filed. Flag remains on the case until the fee is paid.
DELAY Discharge Delayed] Used for any reason that would or should delay the Discharge.
DISMISSED Case Dismissed Automatically set when an order or stipulation is entered dimissing the case.
DSCHDN Discharge Denied Debtor Set when a Discharge is denied to Debtor
DSCHDNBoth Discharge Denied Both Debtors Set when a Discharge is denied to BOTH Debtors
DSCHDNJt Discharge Denied Joint Debtor Set when a Discharge is denied to Joint Debtor
DebtEd Financial Mgt - Debtor Education Certification due Indicates that the Financial Mangement Course Certificate has NOT been filed. The flag is set at case opening for an individual consumer debtor.
DelayCl Delay Closing Used for any reason that would or should delay the closing of a case.
DirApl Direct Appeal to Circuit Court Automatically set when the Direct Appeal to Court of Appeals event is docketed.
DischWAV Dicharge Waived] Used for when the Debtor(s) has waived Discharge.
FUNDS Funds Deposited in Court Registry Automatically set when a Notice of Intent to Cure Default; an Order to Deposit Funds is docketed. Manually set anytime money is deposited with the court.
IFP IFP fee Waived Set when the Application to Proceed In Forma Pauperis is granted.
INSTFeeDue Installment Fee Due Automatically set when the Order is entered granting the application to pay filing fees in installments and is removed when the final payment is docketed.
INVOLUNTARY INVOLUNTARY] Automatically set when an Involuntary case is filed.
JNTADMN Jointly Administered Set on cases that are Jointly Administered
JtDbDischWV Joint Debtor Discharge Waived Set when the discharge of a Joint Debtor is waived
LEAD Lead Case Set when a case is consolidated with another case to identify it as the LEAD case, where all the documents should be docketed.
MDSM Motion to Dismiss Filed Automatically set when any Motion to Dismiss is docketed.
MEANSNO no Form 22A does not indicate a presumption of abuse for an individual chapter 7 consumer debtor. The 341(a) notice will include language stating there is no presumption of abuse.
MEANSTMPEX Temporary exclusion from means test for reservists and national guard Set when a reservists and/or national guard member has been excluded from the means test
MEANSU unknown Form 22A has not been filed or there was no box checked on the form.The 341(a) notice will include language stating there is not enough information at this time to determine whether there is a presumption of abuse. The MEANSU flag will also be sent when the U.S. Trustee files a statement of Inability to Determine Presumed Abuse.
MEANSYES yes Form 22A indicates that there is a presumption of abuse. The 341(a) notice will include language stating that a presumption of abuse has arisen.
MEXTTM Motion to Extend Time Set automatically when a Motion to Extend/Enlarge or Shorten Time has been filed.
NSF Insufficient Fund Set if a check has been returned due to insufficient funds.
OBJDISCH Objection to Discharge (Rule 4004) Set by Motion Objectioning to Discharge (Rule 4004)
PRE-BAP Pre-BAPCPA Case entered 10/17/2005 or later, but with an original filed date prior to 10/17/2005.
PRVDISCH Previous Discharge Debtor has received a previous discharge.
PRVDISM Previous Dismissal Debtor has been previously dismissed.
REAF Reaffirmation Agreement Automatically set if no attorney declaration is filed or if the debtor(s) is pro se.
REFDC Withdrawal of Reference to District Court Automatically set when the Transmittal of Reference is filed.
REOPENED Reopened Case Set when a case has been reopened.
ReafHdShp Reaffirmation Hardship Automatically set if the reaffirmation filers states that there is a presumption of undue hardship relating to the reaffirmation agreement.
ReopenAP Reopen AP Set when a case has been reopened.
Repeat Repeat Filer Set when the debtor(s) is/are determined to be a repeat filer.
SPLITCASE Joint Case Severed Automatically set when the Order to Sever/ Split / Deconsolidate a case is entered.
SmBus Small Business Automatically set when the Debtor's Election of Small Business Designation or the utility event of Small Business Designation is docketed.
TRANSIN Case Transferred into the District Set when a case has been transferred into the District.
TRANSOUT Case Transferred Out of District Set when a case has been transferred out of the District
TaxReq Tax Return Request Automatically set when a Request for Debtor to File Tax Return or a Motion to Access Tax Documents has been filed; automatically removed when the Certificate of Service of Tax Information to Requestor has been filed.
WAIVE Filing Fee Waived Set manually anytime a filing fee has been waived.

 

Changing Your Contact Information on Your ECF Account

 

To ensure proper notification, please make sure that your email account information is accurate in the ECF system for both the Eastern and Western Districts of Arkansas. 
You may make changes to your email account by following the steps listed below.

Step 1.     Sign on to ECF with your ECF filing ID.

Step 2.     Click on Utilities at the top of the screen.

Step 3.     Click on the Maintain Your ECF Account link.

Step 4.     Update your information on the Maintain User Account screen.  Then, click on the Email Information button at the bottom of the screen. 
                 If your email information does not need to be updated, please skip to Step 8.

Step 5.     Make any necessary corrections to your primary and additional email addresses.  If adding additional email address, make sure you check 
                the box that states "to the secondary addresses."

Step 6.     Under Frequency, choose whether you would like to receive a Notice for each filing or a Daily Summary Report.

Step 7.     Click the Return to Account Screen button at the bottom of the page.

Step 8.     Click Submit.

Step 9.     On the next page, click Submit.  Note:  You may need to hit the Submit button up to three times to ensure your changes are processed.

Step 10.   Once your changes are official, you will see an "Updating Person Record" Screen. 
                 If you have any questions regarding updating your email address, please contact the ECF Help Desk at 866-497-9068.

Changing Your Password

 

You may make changes to your password by following the steps listed below.

Step 1.     Sign on to ECF with your ECF filing ID.

Step 2.     Click Utilities.

Step 3.     Click Change Your Password.

Step 4.     Enter new password.  NOTE: All new password must contain a upper case and lower case alphabetical character as
                well as a number and special character (!, &, *, +, -, =, ?).

Step 5.     Re-enter new password.  

Step 6.     Click Submit.

Converting a Creditor Matrix to a .txt

 

To Save the Creditor Matrix File with a .txt Extension:

Step 1.     After creating the creditor list in WordPerfect, Microsoft Word, or other text editor, open the file. Click on File in the toolbar to display the drop down list.
                (See Figure 1)
 

figure 1
 

Step 2.     Click Save As in the drop down list (See Figure 2).  If in Microsoft Word, skip to Step 4. If in WordPerfect, continue to Step 3.
 

figure 2
 

            
 

Step 3.     If in WordPerfect, click the drop down menu arrow in the File Type box (See Figure 3). Select the file type ASCII DOS Text.
 

figure 3
 

Step 4.      If in Microsoft Word, click on the drop down box arrow in the Save As Type box (See Figure 4). Select the file type of Text Files (*.txt) or Text Only (*.txt).

 

figure 4

 

Step 5.     Enter the file name in the File Name box.

Step 6.     Click the Save button.

Creditor List Requirements

 

Creditor lists must be submitted in ASCII file format with an appropriate text extension (.TXT) and shall be uploaded on the ECF system via the Creditor Maintenance link at the time of case filing. Instructions for creating a .TXT file are on the Court’s Internet site, here.  If additional creditors need to be added, they should be uploaded directly through the ECF system as well. NOTE:  When docketing additional creditors, DO NOT resubmit the original creditor list a second time but upload new creditor(s) only.  Additional creditors may be uploaded under Creditor Maintenance or under the Amended Petition, Schs, Stmts or Creditors event IF docketing an amended schedule D, E or F.
 

The creditor list, also called a matrix, should meet the following specifications:

  1. Creditor names and addresses must be five (5) lines or fewer;
  2. Each line may contain no more than 40 characters, including blanks;
  3. Names and addresses should be left justified (no leading spaces);
  4. Attention lines, if used, should appear on the second line of the address;
  5. City, state, and ZIP code must be on the last line;
  6. States must be two letter abbreviations;
  7. Hyphens must be used to separate the first five digits from the last four digits of addresses including a nine digit ZIP code;
  8. Creditors must be separated by, at least, one blank line;
  9. Case numbers, page numbers, account numbers, line numbers, headers, footers, etc. should be omitted from the list.

ECF Help Desk

 

The ECF Help Desk is available Monday through Friday from 8:00 a.m. to 4:30 p.m.  The Help Desk can be reached at (501) 918-5590 or
Toll Free at (866) 497-9068.  Filers may also reach the Help Desk by email at askecf@areb.uscourts.gov

Glossary of ECF Terms

 

For a glossary of ECF terms, click here.

Joint Filing With Another Attorney

 

If joint filing a pleading with another attorney, please follow the instructions below.

Step 1.     Check the box next to "Joint filing with other attorney(s)."  Click Next. 

Step 2.     Select any additional attorney(s).   Click Next.  NOTE:  In order to jointly file a pleading with another attorney, the additional attorney must
                 have previously been assigned to the case through their filing of a pleading or a Notice of Attorney Appearance and Request for Notice. 

 

Logging Into ECF

 

1.     Do I need both a PACER account and a ECF account to file electronically?
        
Yes.  To file documents electronically via ECF, you will need to use your Court issued login and password.  To view documents, query and run reports
        in ECF, you will need to use your PACER login and password.

2.     I have a login and password from District Court.  Can I use that to log into the Bankruptcy Court's ECF system too?
        
No.  Each court issues its own unique login and password for ECF.  Please see our ECF Registration Section for more details on obtaining a login. 

3.     I forgot my login and/or password and now I am locked out of the system, what should I do?
        Please contact the ECF Help Desk at (501) 918-5590 or Toll Free at (866) 497-9068.    

4.     I can log in to the system, but once I'm in I cannot see any events under Bankruptcy or Adversary.
        If you can login to ECF but do not have accessibility to docket an event, you are most likely locked out for non-payment of a fee.  To pay your fee, please see the 
        "How do I make a payment on a previously assessed charge" section for instruction.  Once payment is made, the system will unlock the user. 
        If no payment is due on your account, please contact the ECF Help Desk at (501) 918-5590 or Toll Free at (866) 497-9068.

5.     Why do I get a second login screen after I've already logged into ECF?
        This is usually the PACER login screen, which you will receive when you attempt to access a report or document.
        When you log into PACER, you may click the box that says "make this my default login" which should allow you to continue in ECF without having to log into
        PACER multiple times.  For more information on PACER, click here

    
       

Printing This Guide

 

To print a copy of the entire manual:

Step 1.     Click on the Printer-Friendly Version link at the bottom of the ECF User Guide's main menu screen.

Step 2.     Click File, then Print when printer-friendly version appears.

To print a copy of all sections in a submenu:

Step 1.     Click on the Printer-Friendly Version link at the bottom of the Submenu's screen.

Step 2.     Click File, then Print when printer-friendly version appears.

To print a single section:

Step 1.     Click on the Printer-Friendly Version link at the bottom of the section screen.

Step 2.     Click File, then Print when printer-friendly version appears.

 

Redaction of Personal Identifiers

 

Please see General Order 24.

 

Statement of Social Security Number (B21)

 

Statements of Social Security Number (Form B21) are not to be filed with the Court upon case opening.  B21 forms are
only to be submitted to the court, via email, if there is a modification/amendment to the social security number. 
Please see General Order 24 for further instructions on attorney retention of the B21.  If amending a B21, please
find instructions for filing under the Request for SSN Modification event.

Technical Questions

 

1.     I keep getting an error message that reads "Document is not a well-formed PDF."  What does this mean?
         File size is too large.  ECF has a 10 MB limit per document.  If your file size exceeds 10 MB, you will need to divide your document into smaller PDF files. 
         Convert documents from Word or WordPerfect to PDF if at all possible.  If scanning, all PDF files should be scanned using black and white and 300 dpi.    

2.     What should I do if the document I am trying to file is not listed in the list of filing events?
        
It is important to use the correct event in ECF when filing a pleading as it allows ECF to then trigger the proper associated actions for the document that
         is being filed (producing notices, setting deadlines, etc.).  If you file a document under an incorrect event, it may result in you having to re-file the document(s). 
         The Search menu at the top right of the ECF screen is available to help find filing events.  When searching use key words such as "relief" or "financial
         management."  If you are unable to find the correct event for a pleading, please call the ECF Help Desk at (501) 918-5590 so we may assist you in choosing the
         appropriate event.

3.     What do I do if I file something incorrectly?
        If you have filed something incorrectly, please contact the ECF Help Desk at (501) 918-5590 so that we may assist you in determining the appropriate
        actions to correct the error.

4.     I am having problems with case upload, can you help with that?
        For information regarding manual case upload via the ECF, please visit the CM/ECF Case Resources page.  If using a "case upload" feature
        through a petition preparation software program (e.g. EZFile, Best Case, etc.), you will need to contact the software vendor's technical assistance providers.

5.     Why am I not receiving email notices from ECF?
        If you are not receiving email notices from ECF, please check to ensure your email address is correct on your ECF account by going to
        Utilities>Maintain User Account and clicking on the "Email Information" button on the bottom left of the screen.  If a correction needs to be made,
        please see instructions for updating your email address here.  In some instances, an Internet Service Provider (ISP) may have a spam blocker blocking
        ECF notices.  Contact your IT department or ISP to ensure that askecf@areb.uscourts.gov and courtmail@areb.uscourts.gov  are not being blocked. 
        If neither of the above suggestions provide a solution, please contact the ECF Help Desk at (501) 918-5590.  

         
         

Uploading a Creditor List

 

Step 1.     Select Bankruptcy.

Step 2.     Select Creditor Maintenance Under the Miscellaneous Items category.

Step 3.     Choose Upload Creditor List.

Step 4.     Enter the case number.  Click Next.  Note:  Ensure that the correct case name and the number match the document you are filing.

Step 5.     Browse, verify, and attach the document (.txt file).  Note:  All creditor list must be in ASCII file format (.txt).  Click Next.

Step 6.     The total number of creditors entered appears.  Click Submit.